![]() to 8:00 p.m., or Saturdays from 8:00 a.m. Their hours are Monday to Friday from 8:00 a.m. That being said, if you suspect that your power is out because you have missed a bill, call National Grid Payment Assistance at 1-80 to make a special payment arrangement to have your service reconnected. You may also be able to request assistance online through your online National Grid account. If you would like more information about assistance with your bill, call National Grid Customer Service at the appropriate phone number for your area. Be aware that you may have to pay a reconnection fee, and that it may take several days to have power restored. You will need to contact National Grid as soon as possible to see when you can have power reconnected. If you have recently moved, it is possible that power was cut if your home was uninhabited for an extended period of time or because the previous inhabitant did not pay their bill. If it's possible that the power outage will continue beyond a day, prepare a cooler with ice for items in your freezer A full freezer will keep the temperature for about 48 hours (24 hours if it is half full) if the door remains closed.Use perishable food from the refrigerator as quickly as possible.Keep refrigerator and freezer doors closed as much as possible - an unopened fridge will keep food cool for about four hours.Never run a generator in your home, basement, or other indoor space where exhaust fumes may accumulate.Avoid using candles for lighting, as they can cause a fire if tipped by animals or people, or if they come in contact with a combustible item.Do not use gas ovens or ranges to heat your home.Unplug any sensitive home electronics that may be damaged when power is restored.electric ovens, ranges or space heaters) that may have been in use when the outage occurred ![]() Make sure to turn off any electrical appliances (e.g.Power Outage Safety Tipsįollow these tips to stay safe during a power outage: Check the National Grid website or their Twitter account to see if they are aware of the problem. Keep in mind that it may take some time to get in touch with a customer service representative because other customers are also reporting the outage.Whether your neighbours have power as well.Whether you saw or heard anything out of the ordinary.The location, date, and time of the outage.It is helpful to have the following information handy when you report an outage: Their number for outages and electric emergencies is 1-80. But a local power outage is different from a larger power grid problem. Neighbourhood OutageĬall National Grid if this is a local outage. Power outages are a possibility during any severe weather event. If one of them has tripped, simply push the lever fully "off" and then "on". In this case, make sure to unplug some of your electrical appliances and check the circuit breakers in your electrical panel. ![]() If you were using multiple electrical appliances at the same time and the power suddenly went off, it is possible that one of your circuits has tripped. Blown circuits happen when you use too many electrical appliances at the same time, and the circuit gets overloaded. The first thing you should do when your power goes out is to check to make sure that you haven't blown a circuit in your home.
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